Recreation Registration Error - Monday, August 05, 2019
As many of you experienced this morning, our system encountered a payment processing error for fall registration programs. This error may have affected your registration status if you registered before 8 a.m. This is extremely frustrating and we apologize for the inconvenience this may have caused you and your family.
Unfortunately, we learned this morning that the third-party payment processor for RecDesk, Authorize, had a limit on the number of transactions that could be processed per hour. This volume restriction per hour resulted in some patrons being able to register in the 6 a.m. or 7 a.m. hours with no issue, while others received an orange payment issue message that checkout could not be completed. We were able reach Authorize and adjust the transaction restrictions just prior to 8 a.m. this morning.
Online registrations that received the error message did not get processed in the RecDesk system and are not registered for programs. To confirm your registration status, please LOG IN to your RecDesk account, click on the HISTORY tab next to profile tab and click PROGRAMS. Be sure to check the history tab for each household member under your account. If the program(s) you desired are listed, you are registered. If not, please sign up again. We recognize that the program may be full now, so we encourage you to join the waitlist or register for another session time, if available. You are also welcome to call the front desk at 319-626-5716 to check the status of your registration.
Any pending transactions online with your bank or credit card company resulting from the error registration attempts will not be processed.
We understand that many of you arrange your schedules to secure program spots at 6 a.m., and having to make multiple attempts at registration or missing out on a spot in your preferred program because of a fault in the system settings is frustrating. Again, please take a moment to log in to your account to check your registration status if you encountered a payment error message prior to 8 a.m. this morning.
This error should not repeat for winter registration. Thank you for your patience as we transition to our new registration platform and we apologize for the unexpected errors.
Hello North Liberty Recreation Center Patrons!
This is a reminder that we switched our entire software/operations system to RecDesk. This is for everyone, program registrations, memberships, reservations, and more. If you have not done so to date, we highly recommend that you create your family account (including all family members info) into RecDesk. You can create your account in the lobby on one of the computers or online at https://northliberty.recdesk.com/Community/Member/Signup. It should only take a few minutes! Memberships will obtain new scan cards as well.
This is especially important as program registration for September-December will begin on August 5, 2019 for residents; August 7 for non-residents.
Create your account with all family members to speed up the time when looking to get a spot into fall sport leagues, swim lessons and other popular classes.
Please stop by the front desk or call 319-626-5716 if you have questions! Thank you!